Refund policy
Return and Refund Policy for Digital Products
Due to the nature of digital products (downloadable courses, scripts, and templates), we maintain a specific refund policy to protect the integrity of our content while ensuring you are satisfied with your purchase.
Digital Product Refund Eligibility
We have a 14-day refund policy, which means you have 14 days after purchasing the course to request a refund only if you have not downloaded, accessed, or streamed the course materials.
Because this product consists of digital files that cannot be "returned" once accessed, we cannot offer refunds once the course content has been viewed or downloaded.
How to Request a Refund (Before Accessing the Course)
If you have not accessed the course content and wish to request a refund within 14 days of purchase, you must contact us at hello@sandiegodentalpractice.com.
Please include your order number and the email used at checkout. Once we verify that the course has not been accessed, we will approve your refund.
Refunds for Accidental or Duplicate Purchases
If you accidentally purchased the course twice, please contact us immediately at hello@sandiegodentalpractice.com with your order details. We will verify the duplicate charge and issue a refund for the extra transaction.
Exceptions / Non-Refundable Scenarios
As is standard in the digital education industry, we cannot accept refunds if:
• You have downloaded, viewed, or accessed any of the course modules or scripts.
• You are requesting a refund more than 14 days after the purchase date.
• You are dissatisfied with the content simply because you haven't implemented it (please contact us for support first; we are happy to help you get results).
EU 14-Day Cooling-Off Period
Notwithstanding the above, if you are a customer in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. However, in accordance with EU consumer law, you acknowledge that by downloading or accessing the digital content before the 14-day period ends, you lose your right of withdrawal. By completing your purchase, you consent to immediate access to the digital content and waive your withdrawal right.
Damages and Issues (Technical Problems)
Please inspect your access immediately upon purchase. If you experience technical issues (e.g., cannot log in, broken links, missing files), please contact us immediately at hello@sandiegodentalpractice.com so we can evaluate the issue and make it right. We do not issue refunds for technical issues without first attempting to resolve the problem for you.
Refunds (Approval & Processing)
We will notify you once we’ve verified your refund request (and confirmed you have not accessed the content) and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sandiegodentalpractice.com.
Contact Us
For any questions about this refund policy, please contact us at hello@sandiegodentalpractice.com.