Front desk and office communication

Give every request, call, and handoff a clear owner.

The schedule changes. A doctor is needed. A patient owes a balance. A checkout handoff has details the front desk cannot lose. DentalCanvas turns each moment into visible work with a next action and a completion point.

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Closed-loop office communication

Stop hunting for the doctor.

Send the request from the operatory, see who accepted, show an ETA, and clear the wait when the doctor arrives.

Assistant · DoctorNo yelling, duplicate responders, or forgotten requests
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Operatory 3

SM
Sarah M.Crown seat

Doctor needed for final check

Ready to request

Dr. Lee

Doctor checkOperatory 3Sarah M. · Crown seat

✓ Request resolved

1Requested
2On my way
3Arrived
✓Resolved
Interactive example · no patient data

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The front desk already has enough tabs.

  • A chair opens. Know who to call.

    Gap Fill surfaces patients who may fit the opening while there is still time to recover the schedule.

  • A list gets worked. Keep the work.

    Call Mode records outcomes, notes, payment promises, and follow-up so tomorrow does not start from zero.

  • The office gets busy. See the same day.

    Patient Flow shows check-ins, rooms, waits, delays, locations, and team signals without another walk down the hall.

  • The patient leaves the chair. Send the whole story.

    Next visit, care call, patient note, and checkout context arrive together and stay open until completed.

Collections follow-up

A payment promise should not disappear.

Record what the patient committed to, keep the due date visible, and bring a missed promise back to the team as follow-up work.

Front desk · BillingPromise made → due → missed → call back
Explore claims and A/R

Patient responsibility

MR
Michael R.Insurance finished
$1,240

Promise made

Friday · $1,240Owner: Front desk

Friday passed

Payment received: $0Promise remains visible

Broken promise

6 days overdue · $1,240

One call becomes a tracked commitment—not a sticky note.

Illustrative collection workflow

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Checkout handoff

Nothing gets lost between the chair and front desk.

Send the next visit, care call, patient note, and checkout context together—and keep the handoff open until the front desk completes it.

Assistant · Front deskThe patient arrives with the full story
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From operatory

SM
Sarah M.Crown seat
  • ✓ Next visit
  • ✓ Care call
  • ✓ Patient note

Discussed whitening and night guard.

Front desk

SM
Sarah M.Checkout handoff
  • Next visit
  • Care call
  • Patient note

✓ Checked out · handoff closed

1Sent
2Acknowledged
✓Complete
Interactive example · no patient data

Want this workflow in your practice?

Enter your email and we’ll show you the relevant Dental Canvas setup.

Open Dental keeps the record. DentalCanvas keeps the work moving.

Use the data already in Open Dental and DentalCanvas-owned workflow status to decide what deserves attention next—without replacing your PMS.

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